Return and Refund Policy

Effective Date: [01.01.2025]

At theyourheaven.com , your satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help with a transparent and straightforward return and refund process.

1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • Items must be returned within 30 days of the delivery date.
  • Items must be unused, in their original condition, and in the original packaging.
  • Proof of purchase (eg, order confirmation email or receipt) must be provided.

Certain items are non-returnable , including:

  • Items marked as “Final Sale.”
  • Personal hygiene items, unless defective or damaged.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us : Email our customer support team at [Insert Email Address] with your order details and reason for return.
  2. Approval : Once your return request is approved, you will receive instructions on how to ship the item back to us.
  3. Shipping : You are responsible for covering the return shipping costs unless the item is defective or incorrect.

Note: We recommend using a trackable shipping service to ensure the safe return of your item.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund:

  • If approved, your refund will be processed within 7–10 business days to your original payment method.
  • Please note that shipping costs (if any) are non-refundable unless the return is due to our error.

4. Exchanges

If you wish to exchange your product for a different size, color, or model:

  • Follow the return process outlined above and place a new order for the desired item.
  • Shipping charges for the new item may apply.

5. Damaged or Defective Items

If you receive an item that is damaged or defective:

  • Contact us immediately at [Insert Email Address] with photos of the damage or defect.
  • We will provide a replacement or refund, including shipping costs.

6. Cancellations

Orders can be canceled within 24 hours of placement for a full refund. After this period, cancellations may not be possible as your order may already be in processing or shipment.

7. Contact Information

If you have any questions about our Return and Refund Policy, please don’t hesitate to contact us:

  • Email: [support@theyourheaven.com]
  • Address:71-75 Shelton Street
    Covent Garden,
    London
    WC2H 9JQ
    GB
    Phone:+44 7723 894259

8.Additional Notes

  • We reserve the right to deny returns or refunds if the item does not meet the conditions outlined above.
  • Our return and refund policy complies with the UK Consumer Contracts Regulations and the Consumer Rights Act 2015 .