Privacy Policy

Effective Date: [01.01.2025]
Last Updated: [01.01.2025]

At theyourheaven.com, we are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Data

  • Name
  • Email address
  • Billing and shipping address
  • Phone number
  • Payment details (processed securely by third-party providers)

1.2 Non-Personal Data

  • Browser type
  • IP address
  • Device type
  • Pages visited on our website
  • Cookies and usage data

2. How We Use Your Information

We use your information for the following purposes:

  • Order Fulfillment: To process and deliver your orders.
  • Customer Support: To assist with inquiries, returns, and refunds.
  • Marketing and Promotions: To send newsletters, promotions, and special offers (with your consent).
  • Website Optimization: To analyze website usage and improve user experience.
  • Legal Compliance: To comply with applicable laws and regulations.

3. Sharing Your Information

We do not sell, trade, or rent your personal data. However, we may share your information with:

  • Third-Party Service Providers: Such as payment processors, shipping companies, and email marketing platforms.
  • Legal Authorities: If required by law or to protect our rights.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. These may include:

  • Essential Cookies: Required for website functionality.
  • Analytics Cookies: To track website performance and user behavior.
  • Marketing Cookies: To deliver personalized advertisements.

You can manage your cookie preferences in your browser settings. For more information, please refer to our Cookie Policy.

5. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Once the retention period ends, your data will be securely deleted or anonymized.

6. Your Rights

Under the UK GDPR, you have the following rights:

  • Access: Request a copy of your personal data.
  • Correction: Update or correct inaccurate information.
  • Erasure: Request the deletion of your personal data.
  • Data Portability: Transfer your data to another service provider.
  • Opt-Out: Withdraw your consent to receive marketing communications.

To exercise any of these rights, please contact us at [Insert Email Address].

7. Data Security

We implement robust security measures to protect your personal data, including:

  • SSL encryption for secure transactions.
  • Regular system monitoring and updates.
  • Restricting access to personal data to authorized personnel only.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, so we encourage you to read their privacy policies before providing any personal information.

9. Updates to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised “Effective Date.” We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

  • Email: support@theyourheaven.com
  • Address: 71-75 Shelton Street Covent Garden, London,WC2H 9JQ,GB
    Phone:+44 7723 894259